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Your satisfaction matters to us. If something is not right with your order, we will do our best to resolve it quickly and fairly. Below you will find guidance on returns, cancellations and damaged items.
You may cancel any online order within 14 days of receiving the goods without giving a reason, in line with the Consumer Contracts Regulations 2013.
Goods must be returned in their original, unused condition and packaging within 14 days of notifying us. Return delivery costs are the customer's responsibility unless the item is faulty, damaged or incorrectly supplied.
Approved refunds are returned to the original payment method within 14 days of us receiving the goods.
We take great care to ensure every piece leaves us in perfect condition. However, if your furniture arrives damaged, please note the damage on the delivery paperwork and contact us within 48 hours of receipt.
Include clear photographs of the packaging, the damaged item and any visible signs of impact. This helps us address the issue swiftly with our logistics partner and arrange a repair, replacement or refund as appropriate.
Please retain the original packaging where possible until the matter is resolved.
All Conforto pieces are inspected before dispatch. If you discover a manufacturing defect within two years of delivery, please contact us with your order details and photographs.
Defects covered under our warranty include faults in materials or workmanship that affect the structural integrity or function of the piece. We will assess the issue and, where validated, offer a repair, replacement or refund at our discretion.
Normal wear, accidental damage and unauthorised modifications are not considered manufacturing defects.
To begin a return or report an issue, please email us at info@confortoliving.com with your order number, a brief description of the concern and supporting photographs where relevant.
Our customer care team will review your request and respond within two business days. We aim to resolve issues fairly and efficiently, with minimal inconvenience to you.
Returned items must be in their original condition and, where applicable, with original packaging. We will advise on collection arrangements once your return has been approved.
For return requests or further assistance, please contact info@confortoliving.com.